Sometimes even too patient.
I have been known to wait and wait and wait for customer service representatives because I can sympathize with them. They are doing a mainly thankless job and take a lot of crap for it.
I also do not like confrontation one bit.
I will allow others to walk all over me instead of telling them to be nice.
But not the other day. No sirree!
Darrell and I went to Staples to get a few supplies for his business. There were quite a few other people with only one cash register open. So we got to stand in line. For a long time.
Usually not a big deal.
After several minutes, the cashier was helping the people in front of us. All looked as if we would be out of there in two shakes of a lamb's ear. (Whatever that means)
Oh. But they were returning a big ol' bag full of stuff.
The cashier did a great job of scanning the thousand items, finding each on the receipt, and made quick business of this transaction.
But then, the bump in the road happened.
They had apparently paid for the items with a pre-paid VISA card but wanted cash back. The computer did not like that. Not.One.Bit.
The cashier explained they needed to provide her with the pre-paid card and I think they said they didn't have it any more.
She explained they could then receive a store credit and began to finish the transaction.
But now, all of a sudden, they were easily able to produce the card and did not want a store credit.
Too late. The computer did not want to allow the cashier to switch methods of refund.
But, they HAD to have the money back on their pre-paid card.
The cashier had to get a manager override.
By this time, the line had grown enormously and the poor cashier was seriously freaking out.
She told the crazy customers to wait for the manager while she helped the other customers.
She moved from one register to the next, announcing, "I'll help the next person in line over here."
A man, who was either 1 or 2 people behind Darrell and I, bolted for the new open register.
Normally, I would just steam on the inside.
But not that day.
I don't know if it was that we had waited for so long or if it was that I was hot and 25 weeks pregnant with twins (yes...you heard correctly), but a said very loudly, "Excuuuuse ME!"
To which Mr. Buttinski replied, "I wasn't trying to cut!"
SURE!
I don't know who was more shocked by my outspokenness...me or Darrell.
But I will tell you what...."That was easy!"
2 comments:
Yaaaay! I'm like you in that I usually don't say anything, but sometimes it just feels good to tell someone they're being a jackass.
Usually, the person being called out will act exactly as Mr. Buttinski here and feign innocence, which is never believable.
I remember once at Old Navy (just a few months ago...not when I worked there), I was perusing the clearance section that was overflowing with clothes. A lady came over near to where I was, and she kept pushing the clothes to the side, and in so doing, it would make it impossible for me to look at the section I had been at for a few minutes. I kept pushing the clothes back so I could look at them, thinking she did it on accident or something. But after that happened twice, when she pushed the clothes for the third time, I said, "Really??" in a very irritated and exasperated tone. She looked surprised, as if she had no idea what she was doing. So I told her that she was being rude by repeatedly pushing the clothes so I couldn't look at them. She looked confused/innocent/whatever and walked away. I went back to what I was doing, and felt very proud of myself. Silly, I know.
Hahahaha. That was great. ;)
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