Monday, July 5, 2010

Dear itunes,

You Suck!


I don't really use you, but since Napster sometimes doesn't have the song I need and you do, I have an account.


So, on Friday, when I got an email receipt for the purchase of some stupid game that only works on iphone, I figured something was up.  You see, not everyone in the world thinks that the iphone is the best phone out there.  Some of us actually use our phones as telephones and think that coverage and the ability to not drop calls is important.


I decided to log on to itunes to do some investigation.  I couldn't remember my password, but since I have a few in my arsenal, I decided to try them all.  However, none worked.


No problem, I said to myself.  I will click on the "Forget Password?" link and straighten things out.


Au contraire, mon frere!  There are two options to retrieve your password: A-Request it to be emailed to your email address on record; or B-Answer the secret question and reset your password.


Easy-peasy.  I clicked to have my password emailed to me.  Afterall, I DID get an email receipt, so clearly the itunes yahoos have my address.  Nope.  I did not get an email, even after waiting longer than the 5 minutes promised.  So I clicked on the same button.  Several times.  No luck.


Ok, so let me answer the secret question.  What is your birthday?  Super easy, since it was just two days earlier.  Apparently not.  I could not even get that answer correct.


I then spent 25 minutes trying in vain to contact itunes customer support.  There are three ways to make contact--telephone, email, and chatting.  Guess what you have to do to even get the phone number or initiate a chat session?  Your password.  NICE!


I finally was able to email the dorks at itunes.  The good news is they will respond within 48 hours of receipt of my email.  The okay news is they sent me the following automated message:


Dear customer,


This is an automated reply, but an iTunes Store representative will review your request and send you a personal response, most likely within 24 hours.


While you are waiting, you may wish to review this article:


iTunes Store: Best practices for protecting the security of your account


Please do not reply to this email message. It was sent from an address that cannot accept incoming email. 


Thank you for your patience.




iTunes Store Customer Support

Message Subject: iTunes Store Account and Billing    

Follow-Up: xxxxxxx


The bad news is it has been nearly 72 hours since that time.  And no response.


I guess the nice people at Apple are too busy explaining to iphone 4 users why the telephone they just bought has such an ineffective antenna that they cannot use the phone to place or receive a call.


Or the ipad owners why they cannot connect to the internet unless they purchased the most expensive one on the market and then only if they are in a internet hotspot.  Good luck downloading anything if you are not at a Starbucks.


Apparently hijacking a user's profile, password, email address, and secret question and then using the profile to purchase stupid games is merely a problem best left to the FAQs.

PS--Because it has taken you so long to respond, I'd like to thank you for the additional $200 in charges that have been incurred.  I'm betting the scammer changed the email address and you have since responded to him.  You are freakin' idiots!


Emily said...

Ugh. Oh no! I hope you can get it sorted out soon! That is so frustrating.

Darrell Lund said...

Everything about Apple Sucks!

The Ipad is nothing but an Ipod touch with a larger screen. Yes, I'm aware you can watch Netflix on it and download books. Just like I can with my laptop that costs the same amount, and does much more. Including running flash, video conference, and anything else a standard computer can do. Oh, I almost forgot. My laptop has 320 gigs of memory, not 32. Come to think of it, my 4 year old MP3 player has 32 gigs of memory. Nice work apple! Yes, I'm also aware that the Ipad has a state of the art touch screen, that's not worth giving up the speed, power and convience of my laptop. I know, "Apple Fanboy," I just don't get it. Just like I don't get overpaying for any other product. The biggest drawback for the Ipad is the freelance screenwriters hanging out at Starbucks just obtained a higher level of douchebaggery.

The Iphone 4 doesn't do anything different than the iphone 3g, but a stupid video conference that does not run on the AT&T or any cellular network, but only wi-fi. Great idea apple!!! If you have wi-fi wouldn't you just use your laptop for a video conference? The idea to have a program like that on a cell phone is so you can use it on a cellular network.

Mac books are just overpriced PC's that don't do anything a PC can't do for half the price.

Safari sucks, plain and simple.

I find all Ipods to be an exercise in frustration. Our family has had excellent results with our Sony Walkman MP3 and our Creative Zen MP3 players. Our Ipod just collects dust. I would give it away, but why should we make someone else suffer?

Itunes is one of the worst products available( Even before THEIR security breach). Why is it such a pain in the a$$ to download a song to a CD that YOU have paid for??? No wonder the surviving memebers of the Beatles have decided not to put their music on Itunes. They care about their fans too much to have them suffer the consequences of using an inferior product. Napster is much easier to use. Check out Napster's subscription service. We have used it for 5+ years and enjoy the heck out it.

It's too bad Apple didn't go the way of Wang computers in the late 90's. Here is a great video of the power of the Iphone4